Office of the Arizona Governor Doug Ducey
Governor's Office of Youth, Faith and Family

Service Enterprise

In August of 2015, the Commission on Service and Volunteerism was designated as the Service Enterprise Hub for the State of Arizona.  The initiative serves to strengthen the capacity of nonprofits to fundamentally leverage volunteers and their skills to address community needs.

Service Enterprise Logo

In August of 2015, the Commission on Service and Volunteerism was designated as the Service Enterprise Hub for the State of Arizona.  The initiative serves to strengthen the capacity of nonprofits to fundamentally leverage volunteers and their skills to address community needs. 

What does the research say?
What Research Says Infographic

When Arizonans volunteer, they deserve well-organized opportunities in settings where they can contribute something important and meaningful. When an organization learns to leverage volunteers effectively, it is in a better position to deliver services and grow.


Service Enterprises are more adaptable, sustainable and capable of scaling their impact and effectively delivering on their social mission.


Learn how to become a service enterprise

10 Characteristics of a Service Enterprise
Increase Volunteers Image
  1. Planning and Development: Develop a Strategy and infrastructure for mission driven volunteer engagement
  2. Leadership Support: Demonstrate executive commitment to volunteer engagement
  3. Resource Allocation: Allocate sufficient resources to volunteer engagement
  4. Tracking and Evaluation: Determine service values, track volunteer retention, assess the quality of volunteer experiences and monitor the outputs and outcomes of volunteers in meeting the mission of the organization through a volunteer tracking system. 
  5. Outreach: Conduct outreach and volunteer recruitment to sustain ongoing volunteer engagement.
  6. Funding: Secure ongoing funding to support volunteer engagement
  7. Effective Training: Train volunteers and the employees that manage them, to effectively fill their positions. 
  8. Onboarding and Supervision: Match volunteers to appropriate positions, clarify roles, orienting and supporting them throughout their time with organization. 
  9. Technology and Communications: Implement supportive technology, invite dialogue with volunteers, and articulate volunteer contributions and impact. 
  10. Partnering to Extend Reach: Cultivate a participatory and mutually beneficial relationship with the community.